Customer Portal 🌐 yourbusiness.com
Jane Smith
Signed in Β· ticket #FMW-2041

We're on it, Jane πŸ”§

We've run a free diagnosis of your site. Grant us access below and we'll start the repair right away.

⚑ Scanning yourbusiness.com…

A quick surface scan β€” what we can see from the outside.

Detected instantly:
yourbusiness.com

Your site, right now

Live screenshot captured during the scan. Click to enlarge β†’

πŸ” Not sure what access to give us? See what each level lets us do β†’

Higher access = we solve more, faster. What you can grant depends on your hosting β€” which is why we detect it first.

AccessWhere it comes fromWhat we can do with itPower
Root SSH VPS Β· dedicated Β· cloud server Total control β€” server config, PHP, web server, files, database, migrations. Nothing's off-limits. β˜…β˜…β˜…β˜…β˜…
cPanel / host panel Shared hosting (GoDaddy, Bluehost…) Your whole account β€” files, database, email, DNS, backups, PHP version, one-click tools. β˜…β˜…β˜…β˜…
SFTP + database Almost any host Files + database β€” replace broken files, fix code, swap themes/plugins, restore a backup, repair the DB. β˜…β˜…β˜…
WordPress admin Any WordPress site (+ our helper) Inside WP β€” update/replace plugins & themes, settings, content, plugin-based backups. Limited if the site is fully down. β˜…β˜…
Managed-host dashboard / API WP Engine Β· Kinsta Β· Flywheel Their tools β€” backups, staging, SFTP, limited config. β˜…β˜…
Collaborator invite Wix Β· Squarespace Β· Shopify Β· Webflow In-platform only β€” their editor & settings. No files, no database, no server. β˜…
πŸ’‘ SSH on shared hosting? Rarely β€” true root SSH is a VPS/dedicated thing. On shared hosting you'll usually grant cPanel or SFTP, which covers almost everything for a normal site β€” and with the top-level login we can establish the best access within minutes.